Stores

Gift Cards

How much money can I put on a Gift Card? 

Ten Thousand Villages Canada Gift Cards are available in any denomination from $1-$250 when purchased in-store and in the following denominations when purchased online: $10, $25, $50, $75, $100, $150, $200, $250.


How do I check the balance on my Gift Card? 

You can check your Gift Card balance at any Ten Thousand Villages store or by calling 1-877-289-3247.


When I purchase a Gift Card online, how is it shipped? 

Gift cards ordered alone, and not in combination with other products, will be shipped via Canada Post by the shipping method you choose during checkout. There are two flat rate shipping methods available when Gift Cards are purchased alone: regular letter mail or registered mail. The letter mail flat rate is $3.00 per 1-3 Gift Cards and the registered mail flat rate is $12.00 for any number of Gift Cards. Tracking is not available with the letter mail shipping option. Gift Cards ordered alone and shipped regular letter mail cannot be tracked online.

Gift Cards purchased at the same time as other products will be shipped with the rest of your order using the shipping method you choose during checkout.  Gift Cards do not affect the cost of shipping when they are purchased in combination with other products.


Can I redeem my Gift Card at a Ten Thousand Villages store?

Yes.  You may redeem your Gift Card online or in any Ten Thousand Villages store in Canada.  Gift Cards purchased in stores may also be used to make purchases online. 


How do I redeem my Gift Card online? 

  1. Add products to your basket and proceed to checkout as usual.
  2. On the payment page (Step 4 of the checkout process) enter your Gift Card Number and the Card Security Code located on the back of your Gift Card.
  3. Select “Use Gift Card” (note: by clicking ‘Use Gift Card’ you are NOT removing any funds from the card - funds will only be removed from the card when the transaction is processed)
  4. Click on “Process Transaction” to complete the payment using the funds on the Gift Card.

Do I have to enter a credit card number if I am going to use a Gift Card?

No. However, credit card information will need to be entered when your purchase is more than the value of your Gift Card.


Do I have to spend the exact amount on my Gift Card?

No. If your purchase amount is less than the value of the Gift Card, you can apply the balance toward your next purchase. If your purchase amount is greater than the Gift Card balance, the additional payment will be charged to your credit card. In stores you may use Gift Cards in combination with credit cards or cash.


Do Ten Thousand Villages Canada Gift Cards expire?

No, Ten Thousand Villages Canada Gift Cards do not have an expiration date.  Any unused balance will remain on your Gift Card until you decide to redeem it.


Will I be charged any fees if I don’t redeem my Ten Thousand Villages Canada Gift Card for more than one year?

No. Ten Thousand Villages Canada does not charge service or dormancy fees for any unused Gift Cards.


What if I lose my Gift Card?

Unfortunately we are unable to replace lost, stolen or destroyed Gift Cards. Treat Gift Cards like cash.


Can I purchase a new Gift Card using credit on an existing Gift Card?

No.  Gift Cards must be used to purchase merchandise and cannot be used to purchase new Gift Cards.  You will not be able to use your Gift Card to pay for any online order that contains a Gift Card.


Can I return items that were purchased with a Gift Card?

Yes. If the return falls within the Ten Thousand Villages Canada return policy, items that were purchased using a Gift Card can be returned for a refund. The credit for the return will be issued to a new Gift Card. Cash refunds will not be issued.

Gift cards are non-refundable and have no cash value.


Can I add Ten Thousand Villages Gift Cards to my gift registry?

Yes.  When you create your registry, make sure to check the box beside ‘I would like to include Ten Thousand Villages Gift Cards in my registry’.


Can I still use my Ten Thousand Villages Gift Certificates as a form of payment?

Yes. You can use a Ten Thousand Villages Canada paper gift certificate at any Ten Thousand Villages store in Canada.  However, paper gift certificates cannot be used to make online purchases. We apologize for any inconvenience this may cause you.


Can I use more than one Gift Card to pay for my online order?

Unfortunately, our online payment system can only accept one Gift Card payment per order. If you have more than one Gift Card that you would like to use on your order, please contact us at assistance@villages.ca for assistance.